Have you ever had a complete failure to communicate with someone? What did you do about it? How did you solve your communication problems?
A few years ago, my husband and I were attending a party at a location in a nearby town. We’d never been to the place. We were told it was easy to find, just across from the WalMart. In the rush of getting ready, neither of us thought to look up the location online, so we could find an exact address to program into our GPS.
Instead, we sat in our driveway and asked my iPhone adviser Siri where Youth for Christ was. Siri replied she did not deal with ecclesiastical matters. I rephrased the question. Siri responded she dealt with things silicon, not spiritual! Frustrated, but realizing the humor of the situation, I tried yet again. Siri then asked me if I wanted her to find me a local pastor or another minister with whom to discuss my questions!
It was only then my laughing husband remembered about the WalMart. So I asked Siri where it was. There are 3 nearer to us than that one, and Siri tried to give me the closest. Finally, I thought to add the name of the town to the WalMart and told Siri to give me that one. Siri finally figured out what I wanted!! Our GPS armed with the information, laughing all the way, we finally left the party, somewhat later than we’d planned!
What Siri and I had that day was a failure to communicate. I believed I was clearly stating where I wanted to go. However, Siri’s global database had never heard of where I wanted to go, or her programming only chose certain words (like “Christ”) from what I said to interpret what I wanted. The resulting disconnect both amused and frustrated us. It amused us because her answers were very funny! It frustrated us because it left us clueless about where we were supposed to be going. It was only when we revised our end of the conversation (twice!) that we got the answers we needed.
Failures to communicate happen daily within human relationships in friends and family, and even among strangers. We may think we understand what we are saying, and think they do, but if they aren’t really understanding us, a failure to communicate is inevitable. As LIFE leader Chris Mattis says,
It doesn’t matter what you say. It doesn’t matter what you meant to say. It only matters what they heard.
Failures to communicate can damage relationships, destroy marriages and families and even cause wars in extreme cases. There are some historians who say the War of 1812 was to at least some extent a failure between Great Britain and the United States to communicate.
So how do we deal with this issue? How do we work past these challenges and speak to people so they hear us?
In a college public speaking class, I learned 4 basic rules by which we were to mold all our speeches. I’ve since heard many public speakers use them, and I have personally found them helpful in my daily living when I use them. They are
Be bright. Be brief. Know your audience. Be gone!
Be Bright. One of the first keys in communication starts with having something to say. The Bible talks in many places about people who speak endlessly with nothing to contribute, and we’ve all experienced unfortunate episodes with such special individuals personally. LIFE leader Terry Franks defines such one-sided conversations as
the slings and arrows of outlandish gerbilling! Light travels faster than sound, which is why some people appear bright until you hear them speak!
I am always reminding myself not to talk to hear myself speak or because I feel I need to add my voice to a conversation. I want to contribute productively to it. As my father used to say,
Silence is not an indicator of intelligence or its lack. Sometimes, speaking is.
Be Brief. Okay, I will confess this is the one with which I struggle the most. (I know, not a shock!) A mentor of mine is often reminding me to say the most with the least amount of words, and none if at all possible. As St. Francis of Assisi is attributed to saying,
Preach Christ, and if necessary use words.
It was in the area of brevity where Siri and I failed to communicate. I said, “Youth for Christ,” meaning the organization its regional location. Siri heard, “Christ,” and understood I wanted to discuss religious matters, something a computer program isn’t designed to do. I gave the briefest inquiry appropriate. Siri didn’t have the information I wanted.
Know Your Audience. Are they a close family member? A friend? A complete stranger? Is your language their first language, or is there a bigger communication gap than what we’re dealing with here? Are you unintentionally about to push buttons with ill-chosen words?
My conversation with Siri was lacking in this regard, too. I didn’t know, until we hit on the WalMart in the correct town, how to phrase my inquiries in a way so Siri would understand. Siri didn’t understand the nature of my original request, either. Siri didn’t hear or wasn’t programmed to hear the entirety of what I’d said. Siri only caught bits and pieces. And it was in her bits and their lack that our failure to communicate started, and escalated.
When I consider my audience, I have to be aware of certain things. Are they children? I tone down my vocabulary closer to their level and use simpler words and concepts, explaining myself more. Are they professional people? Jargon might be appropriate, or maybe not, depending on the group and situation. I will admit a definite distaste for buzz words!
Two books available from LIFE have truly been helpful to me in understanding people. The first is the classic Personality Plus by Florence Littauer. It speaks of peoples’ different social interaction styles, and how to know which styles you, your friends and family have. Each different style blend requires a different way of speaking to them so they will hear what you are saying. For example, I would not give the same information to my daughter in the same way as I did to my husband if I wanted similar reactions from them, because I know their style blends are polar opposites.
The second book is another classic, Dale Carnegie’s How To Win Friends And Influence People. Before you think, “Oh, I have lots of friends!” please let me remind you we’re talking about successful communication with everyone. This book goes into volumes more than I can begin to get into in a blog post, and I highly recommend it.
Be Gone. How many times have we yearned to hang up on (or walk away from) a conversation with someone who just refuses to let go? The introductory pleasantries have been dealt with, the subject matter discussed and now it’s time to end the chat, but the other party just won’t let you get on with your day! Unfortunately, this is another sin to which I must lay claim to being guilty. It has taken the loving insistence of my friends to let me know of this bad habit, and to work to curtail it. I have to remember the time of the people with whom I am speaking is just as valuable as mine, and if I want them to value my time highly, I have to do the same for them.
So, rather than going on with a long-winded close, I will Be Gone for now to let you, dear readers, contribute to the conversation. I’d really like to know your thoughts and stories on communication, or its lack. The floor is yours!